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Terms & Conditions

Terms & Conditions

1. General Terms and Conditions

2. Delivery Policy

3. Return / Refund / Cancellation Policy

1. General Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Bobby Davison's relationship with you in relation to this website.

The term 'Bobby Davison' or 'us' or 'we' refers to the owner of this website whose registered office is 101 Park Road, Hartlepool, Cleveland, TS26 9HP. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is fro your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found and offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned or licensed by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/pr be a criminal offence.
  • This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document with Bobby Davison's prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

2. Delivery Policy

a. Delivery, Shipping and Customs Policy

  • Postage and packaging costs to the UK, Europe and the Rest of the World are determined by weight - for details on our postage and packaging costs please see the 'postage and packaging costs' section of this website.
  • All orders received by us are shipped subject to availability but is is our target to ship good within 48 hours of receipt of your completed order and receipt in full of your payment for the purchased goods and delivery charges for that order.
  • We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product.
  • We cannot be hled responsible for disruption to shipping casued by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company where possible or offered a full refund. Please note that when using an alternative delivery method, postage costs may change.
  • If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Your order may also be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note that we are unable to provide specific information on customs duties or tariffs.

b. Delivery Methods and Times Within The UK

  • We normally use the Royal Mail First Class Mail for deliveries by Letter, Large Letter and Packet, depending on package size and weight, for which the Royal Mail endeavours to normally deliver the next working day.

c. Delivery Methods and Times to Europe and the Rest of the World

  • We use the Royal Mail for our Europe and Rest of the World deliveries. We cannot guarantee that the Royal Mail will achieve delivery wihin the suggested delivery targets. During exceptional circumstances, particularly where problems may arise in various parts of the world, there may be extended delays.

Airmail Delivery Times

  • The Royal Mail normally delivers a parcel to Europe within 3 working days.
  • The Royal Mail normally delivers a parcel to worldwide destinations within 5 working days.

Surface Mail Delivery Times

  • The Royal Mail normally delivers a parcel to Western Europe in up to 2 weeks from date of posting.
  • The Royal Mail normally delivers a parcel to Eastern Europe in up to 5 weeks from date of posting.
  • The Royal Mail normally delivers a parcel to North America in up to 6 weeks from date of posting.
  • The Royal Mail normally delivers a parcel to South America, Africa and Asia in up to 8 weeks from date of posting.
  • The Royal Mail normally delivers a parcel to Australasia in up to 12 weeks from date of posting.

3. Return / Refund / Cancellation Policy

a. Cancellation Rights

  • Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purcahse. To exercise this right you must notify us in writing by letter sent recorded delivery within 7 working days from the day after you receive your goods. A telephone call is not a valid cancellation.
  • No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used the product unless the product is defective and you are returning it for this reason.
  • A refund will not be issued until we have received the product and have checked to ensure it is in perfect condition and has not been used.
  • Refunds will be credited back to you in the same way as you paid - for example, if you paid by debit or credit card, the refund will be issued back to this card. If payment was made through Paypal, the refund will be returned to your Paypal account. 

b. Returns of Cancelled Goods

Please observe the following procedure for all cancelled goods that do not have a defect that you wish to return to us.

  • Carefully repackage the product, including the delivery note. If you no longer have the delivery note, write your name, addess and telephone number on a piece of paper along with the order number and include with the product. A return shipping label was included with the order; use this for the return address. If you have mislaid the return shipping label, please send to the address shown below. We will be unable to issue a refund where the product is in an incomplete state and/or you have not advised us in writing.
  • You are responsible for paying any postage or shipping costs incurred when returning the product. Ensure that the correct postage is paid on the return delivery of the parcel as it is Company Policy not to accept any deliveries where a postag sucharge is applicable.
  • We recommend that all returns be sent by registered post to ensure you have a record of the return.
  • We do not issue refunds for any items lost or stolen in transit to us. Where this occurs, you claim compensation from the company that shipped the return.
  • If you fail to return the product to us, we reserve the right to make arrangements for the product to be collected from you, and the full cost of this collection will be passed on to you.
  • As stated above, refunds will not be issued until the product has been returned to us and has been checked to ensure it is in perfect condition and has not been used.
  • Returned cancelled products that are unused and in perfect condition and complyng with the full terms and conditions stated here may be returned promptly to this address:

Returns, Bobby Davison The Wool and Needlework Specialist Shop, 101 Park Road, Hartlepool, cleeland. TS26 9HP.

 

 

ADDITIONAL TERMS AND CONDITIONS FROM DISCOVERY DESIGN LIMITED - THE WEBSITE DESIGN AND WEB DEVELOPMENT COMPANY

This website has been designed and constructed by Discovery Design Limited to be solely hosted on the Discovery Design Limited servers for use by the Wools World Wide who is the sole publisher and owner of the information and materials published on this website.

Discovery Design Limited and their agents therefore can not and do not guarantee the accuracy of the published information and materials and can not be held responsible in any way whatsoever for any errors or omissions in the published information which may also change from time to time thereafter.

Discovery Design Limited and their agents offer no warranty or indemnity that the information and materials featured are accurate and accept no responsibility or liability whatsoever for any claim, loss, damage, injury or inconvenience whatsoever whether direct, indirect or consequential and howsoever sustained or caused as a result of using this website.

Furthermore whilst Discovery Design Limited and their agents will endeavour to ensure that the website is available online with the minimum of disruption, it must be understood and accepted by all those using this website that there will be occasional and variable periods of time when the website will not be available including for such as unforeseen technical problems or periods of maintenance.

Discovery Design Limited accepts no responsibility or liability whatsoever for any claim, loss, damage, injury or inconvenience whatsoever whether direct, indirect or consequential and howsoever sustained or caused as a result of the website being temporarily unavailable at any time.

All rights reserved. No part of this website may be reproduced, stored in a retrieval system or transmitted in any form or by any means whatsoever without the prior written permission of the Wools World Wide as sole publisher and owner of information and materials published on the website and Discovery Design Limited and their agents as sole design, programming and operating technology copyright owner.

Any use of this website shall be deemed as to be using it in England. This website has been produced in England and is hosted in England and is subject solely to English Law.

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